OTO Careers / Help
A little
clarity.
Find your way around your profile, career guidance and account.
Getting started
How do I create my profile?
Create an account, confirm your email if requested and follow the setup steps. Upload your CV or enter the details manually, then review the information. Your new CV stays private until you choose to share it.
Where can I update my information?
Open Profile for your headline, summary and links. Use Experience, Skills and Achievements for your career record. Open Career ambitions to review your direction.
Can I change my username?
Your username is used in your shared CV address. Contact support if it needs to change, as changing it can break links you have already shared.
Pathways and development
What is a pathways report?
A report suggests career directions from your experience, skills and ambitions. It helps you consider options and development needs. It is not a prediction, hiring decision or guarantee of a role.
How can I improve the guidance?
Check that your profile is accurate and specific. Include evidence of what you have done, not just job titles. Review AI suggestions critically and use Pathways to check the report access and refresh options available to your account.
Where do I record learning?
Open Learning log to add an activity, provider, date and hours. Self ratings describe your own assessment of a skill; completing a course does not independently certify your ability.
CV and sharing
Who can see my profile?
Open CV and sharing to check your saved visibility. Private and switched off prevent visitors from seeing your CV. Anyone with the link allows access to people with the address. Public also allows search indexing. Link access is not password protection.
Can someone save a shared profile?
Yes. Anyone who can view your page may print, copy or save it. Making it private later does not remove copies they already hold. Review your information before sharing.
What can I include?
Your professional profile includes your name, headline, summary, location, experience, education and skills. CV and sharing lets you choose optional sections and presentation. Coaching responses, wellbeing entries and development goals are not included in the public CV.
How do I change the design?
Open CV and sharing, choose a layout and a dark or light appearance, then save. The saved settings are used on your shared page.
Account and access
What are the prices?
Foundation is free and keeps your career record, shared CV and monthly Career Check-in. Growth is £30 per year and includes every OTO Careers feature except coaching. Flourish adds one bounded AI coaching session each month and is £5 per month or £50 per year. OTO Life is a separate product. Your seven day Careers trial includes every Growth feature and one coaching session unlocked on the final day. It does not require a card and does not convert automatically.
Where do I manage an existing subscription?
Open your account menu, then Your plan. From there you can open the secure Stripe billing portal to update payment details or cancel.
How do I reset my password?
Choose Forgot password on the sign in page and enter your account email. Complete the security check if requested, then use the reset email. Check your spam folder if it does not arrive. Never send your password to support.
Can I export or delete my account?
Settings contains a Careers data export and an account deletion control. Deletion requires an explicit confirmation and cannot be undone. Export anything you wish to keep and review active subscriptions first. For other data requests, contact privacy@otovios.com.